Shipping policy

Last updated: October 11, 2026

Where we ship and shipping charges

We currently offer delivery within the United States to addresses eligible at checkout. Available services, shipping and handling charges, and estimated transit times are displayed before payment. Free standard shipping is available for eligible orders of $100 or more. Eligibility is based on the qualifying order amount after discounts; checkout confirms the available rate. Taxes do not count toward the shipping threshold. We do not currently offer international shipping or in-store pickup. Local delivery is available only when offered for your address at checkout.

Processing and delivery

Please allow up to 5 business days for your order to be processed and shipped, excluding weekends and U.S. national holidays. Processing time is separate from carrier transit time. Delivery estimates are estimates rather than guaranteed arrival dates. We send tracking information by email after shipment; tracking may take approximately 24 hours to update.

Delays, unavailable items and cancellations

If we cannot ship within the promised processing time, we will notify you, provide a revised shipping date where available, and offer the choice to consent to the delay or cancel the affected unshipped items for a full refund to the original payment method. If we cannot fulfill an item, we will notify you and refund it. This does not require accepting store credit or paying a restocking fee. We will obtain any delay consent and issue refunds within the time required by applicable law.

Address corrections and delivery problems

Check your shipping address before placing your order. Email contact@ollieandjo.com promptly if a correction is needed; changes may not be possible after processing or shipment. If a package is delayed, missing, damaged, or marked delivered but not received, contact us with the order and tracking numbers so we can investigate with the carrier and arrange the appropriate resolution. A tracking scan does not waive rights or remedies required by law. Do not discard damaged items or packaging before we provide instructions.

Returns

For voluntary change-of-mind returns, contact us within 7 days of delivery. Eligible full-price items must be unused, unwashed and undamaged, with original tags attached and original packaging intact. Approved returns receive store credit minus a 10% restocking fee, after inspection. Customers pay return shipping. Sale items are final sale and we do not offer exchanges. Defective or incorrect goods and other legally required remedies are handled separately and are not subject to these restrictions or the restocking fee. Read our Return and Refund Policy for all requirements, inspection and resend-shipping details. Obtain return instructions before sending an item.

Digital gift cards

Digital gift cards are delivered by email and do not require physical shipping.

Contact

Email contact@ollieandjo.com or visit our Contact page.