Contact contact@ollieandjo.com within 7 days of delivery for approval before returning an eligible full-price item. Items must be unused, unwashed, undamaged, with tags attached and original packaging intact.
Approved returns receive store credit minus a 10% restocking fee on the returned items’ purchase price after discounts. Inspection normally takes up to 7 business days after receipt. Sale items are final sale; no exchanges. Customers pay ordinary return shipping.
Declined returns receive no credit. If you request your item back, we email the reason, photos, and resend-shipping cost for payment before resending. Verified defects and store errors are exempt from these fees and customer-paid shipping. Mandatory consumer rights remain protected.
Read the full return and refund policy
