Terms of service

Last updated: October 11, 2026

About these terms

These terms govern use of ollieandjo.com and purchases from Ollie & Jo, operated by Millie Montgomery as a California sole proprietorship. Our store is hosted by Shopify. Shopify processes information when you visit or purchase, including for enhanced services based on interactions with our store, other merchants and Shopify. Information is shared with Shopify and relevant third parties, which may be in other countries, to provide these services. See the Shopify Consumer Privacy Policy and our Your Privacy Choices page. Please review our Privacy Policy, Shipping Policy and Return and Refund Policy. Nothing in these terms excludes rights or remedies that cannot be waived under applicable law.

Using the website and your account

You must be at least 18 or otherwise legally able to enter a purchase contract. Provide accurate contact, billing and delivery information and use only payment methods you are authorized to use. Keep account access secure and contact us if you suspect unauthorized use. Do not use the website for unlawful activity, impersonation, fraud, infringement or interference with its operation. We may restrict misuse of the service without removing rights relating to existing paid orders.

Products, prices and orders

Product descriptions, options and current prices are shown on the product page. Screens and lighting can affect displayed colors. Availability is subject to stock. Prices are in U.S. dollars unless checkout clearly states otherwise. Taxes, delivery charges and any handling fees are displayed before payment. Discounts apply only within their stated eligibility, dates and combination rules.

If an item is unavailable or we identify a genuine listing, pricing or payment error, we will contact you. We will not substitute an item or increase the price of a paid order without your agreement. If we cannot fulfill an order or cancel it, we will refund the affected payment to its original method, rather than require store credit or a restocking fee. We may decline suspected fraudulent or unlawful orders.

Shipping and cancellation

We currently offer U.S. delivery to eligible checkout addresses. Please allow up to 5 business days for processing, excluding weekends and U.S. national holidays; carrier transit is additional. Our Shipping Policy explains rates, delays and delivery problems. If we cannot ship within the promised time, you may consent to the delay or cancel the affected unshipped items for a full refund as required by law. For other cancellation requests, contact us within 24 hours of ordering, before processing. These request limits do not override statutory rights.

Returns and remedies

Our Return and Refund Policy controls voluntary returns. Contact us within 7 days of delivery; eligible full-price items must be unused, unwashed and undamaged, with original attached tags and intact original packaging. After receipt and approval by inspection, we issue store credit minus a 10% restocking fee on the approved returned item price after discounts. Customers pay return shipping. Sale items are final sale; no exchanges. The policy also explains declined returns and customer-paid shipping if you request the declined item back.

These voluntary return conditions do not limit remedies for defective, incorrect or otherwise nonconforming goods or other mandatory consumer rights. Verified store errors and product defects are not subject to the restocking fee or customer-paid return or resend shipping. Legally required refunds will not be replaced with store credit without your lawful agreement.

Purchased gift cards

Digital gift cards are delivered by email and can be redeemed at Ollie & Jo checkout. They do not expire and have no inactivity or service fees. They are not redeemable for cash except where required by law. In California, balances of less than $15 are redeemable for cash on request. Contact us for help with a balance, delivery or redemption problem. Credit issued for a voluntary merchandise return is governed by the Return and Refund Policy and any applicable legal redemption rights.

Website content and third parties

Website content, branding and imagery belong to Ollie & Jo or their respective owners and may not be used unlawfully. Third-party websites and services have their own terms and privacy policies; review them before using those services. We do not guarantee uninterrupted website availability. This does not disclaim product warranties or liabilities that cannot lawfully be excluded.

Governing law and questions

California law governs these terms to the extent consistent with mandatory rights under applicable law. Please contact us about a concern so we can work toward a resolution. This does not require you to waive legal remedies, mandatory consumer protections or access to a competent court.

Changes

We may update these terms and will revise the date above. For material changes, we will make reasonable efforts to give at least 30 days’ notice before they take effect and any further notice required by law. Changes will not retroactively reduce rights for orders placed under an earlier version.

Contact

Email contact@ollieandjo.com or use our Contact page. Mailing address: Ollie & Jo, 38045 47th St E, Suite E #404, Palmdale, CA 93552, United States. Contact us for authorization and the confirmed address before mailing a return.